Refund policy
At Jokha, every piece is handcrafted with care and attention to detail. While we strive for perfection, we’re here to help if something isn’t right.
Exchange Policy
We offer Exchanges only (no returns/refunds).
Exchange requests must be raised within 24–48 hours of delivery
Products must be unused, unworn, and in original packaging
Exchanges are allowed for Size issues (subject to availability), Damaged/defective products, Incorrect item received.
We offer a one-time complimentary size exchange per order (subject to availability), with no additional shipping charges.
Return Policy
We do not offer returns or refunds unless the product is damaged or incorrect.
In such cases, please inform us within 24–48 hours with a proper unboxing video.
Exchange Process
- WhatsApp us at +91 8209987475 or email houseofjokha@gmail.com
- Share your order details, issue, and required size
- Provide clear images/videos Once approved, we’ll guide you through the exchange process
Shipping for Exchanges
- No shipping charges for size exchange (one-time per order)
- For damaged/incorrect items, we take full responsibility
- Replacement is shipped after quality check of returned item
Non-Exchangeable Items
- Customized / made-to-order products
- Sale or discounted items (if applicable)
Important Notes
- Slight variations in color/embroidery are natural due to handcrafted work.
- All exchanges are subject to stock availability